Return requests must be made within 30 days of product receipt.
No returns will be accepted without prior authorization from Duvaltex via firstname.lastname@example.org. Duvaltex does not accept any return on masks.
Carefully pack the items to be returned and enclose a copy of the invoice.
Mail the package to:
5300 Corporate Grove Dr., SE #250, Grand Rapids, MI 49512, United States.
Please note that Duvaltex does not refund original shipping costs or cover return costs.
No product purchased through the website may be returned to a retailer or distributor of Duvaltex. Likewise, no product purchased from a retailer or distributor of Duvaltex can be returned through the customer service of the website.
Duvaltex reserves the right to limit or refuse the return of a product at any time when the reason for return is a consequence of the user’s own fault or wrong choice of product.
In the event it is not possible to replace a returned product due to product unavailability, the user will be informed accordingly, and with the user’s prior agreement, a replacement product of a similar quality and price will be provided to the user.