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Return Policy

Return requests must be made within 30 days of product receipt.

No returns will be accepted without prior authorization from Duvaltex via Duvaltex does not accept any return on masks.

Carefully pack the items to be returned and enclose a copy of the invoice.

Mail the package to:
5300 Corporate Grove Dr., SE #250, Grand Rapids, MI 49512, United States.

Please note that Duvaltex does not refund original shipping costs or cover return costs.

No product purchased through the website may be returned to a retailer or distributor of Duvaltex. Likewise, no product purchased from a retailer or distributor of Duvaltex can be returned through the customer service of the website.

Duvaltex reserves the right to limit or refuse the return of a product at any time when the reason for return is a consequence of the user’s own fault or wrong choice of product.

In the event it is not possible to replace a returned product due to product unavailability, the user will be informed accordingly, and with the user’s prior agreement, a replacement product of a similar quality and price will be provided to the user.