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FAQ

 

What are the benefits of wearing a mask or a face covering?

 Non-medical masks (or face coverings) help prevent people from spreading viruses to others in public spaces. Wearing a mask helps you protect the people around you, including those at higher risk of severe illness, and workers like hairdressers and waiters who frequently come into close contact with other people. The spread of viruses such as COVID-19 can be reduced when masks are used along with other preventive measures such as physical distancing, handwashing, and surface cleaning.

 

How do the masks work?

People can spread viruses when they have very mild symptoms or do not know that they are infected. A mask acts as a barrier, helping stop droplets emitted by the mouth and nose when talking, laughing, yelling, singing, coughing or sneezing. When wearing a mask, you are protecting others by reducing the spread of droplets that might contain a virus such as COVID-19.

 

Do I still have to maintain physical distancing when I am wearing a mask?

Wearing a mask is only one of the preventive measures recommended for reducing the spread of viruses such as COVID-19. Wearing a mask does not replace physical distancing, handwashing, surface cleaning, or isolation at home when sick. However, when you are not able to respect the physical distancing recommendations—on public transportation or in certain public spaces, for instance—then wearing a mask is strongly recommended.

 

Should I wear a medical or surgical mask instead of a non-medical one?

Due to worldwide shortages of personal protective equipment, medical/surgical masks should be reserved for healthcare professionals and people caring directly for a person with COVID-19.

 

Who should not wear a mask?

Children under two years of age should not wear masks because there are risks of breathing problems, choking or strangulation. For young children over the age of two, masks are generally not recommended as they can be irritating and may lead to increased touching of the face and eyes.

Anyone who has trouble breathing or is unable to remove the mask without help should not wear a mask.

 

How often should I wash my mask?

 Your mask should be washed at the end of each day. Find complete washing instructions here.

 

Can I wear my mask all day?

Your mask can be worn all day as long as it does not become damaged, damp or dirty. It can also be re-used throughout the day if it is clean and undamaged. Wash your hands, remove your mask and fold it in half with the outer surface inwards. That way, the contaminated outer surface is not contacting anything during storage. Place the mask in a clean, paper bag until you are ready to use it again during the same day. If you don’t have a paper bag, use a plastic bag, left open.

 

Can masks be shared?

A mask should only be used by one person and should never be shared.

 

What is your return policy?

Read our full return policy here. If masks were purchased through a reseller, a refund through that seller may be possible, depending on their individual return policy.